Need to make a claim?
We keep the claims process simple so you can focus on your recovery
In the event of a claim please contact us as soon as possible on 1800 330 431.
Our industry knowledge and strong relationships with life insurance companies will ensure your claim is processed quickly.
How the claims process works
Step 1: You contact us about your claim
Step 2: We'll immediately notify your Life Insurance company about your claim request
Step 3: Your Life Insurance company will then contact you and appoint a case manager to assist you throughout the claims process
Contact usStories
How we've helped clients through the claims process
Managing Director of City Rural Insurance Brokers
"It is often only at claim time the real value of using an insurance broker is realised. This is very true with a recent claim on a policy I set up with Ross Forsyth. We sat down 15 years ago and setup a comprehensive Trauma policy for myself.
I still remember his common sense advice and how to structure the policy, why include particular benefits and his recommended insurer.
His commitment to his clients, policy understanding and knowledge has resulted in a full payout of the trauma cover he set up with no hassles and a quick settlement payment. I would highly recommend Ross as your Life Insurance Broker."
"When it came time to submit a claim, Ross's assistance and guidance made it so easy. I had to claim income protection and the policy Ross had given me supported me through a financially difficult time. It’s comforting to know that the policies I have through Ross are truly there for my protection and peace of mind.
We could not be more happier with the service that Ross has provided for us. I would highly recommend Ross Forsyth as your Insurance Broker, not only for his exceptional knowledge within this industry, but for the customer care he has provided to us throughout the years."